Help Center
Find answers to common questions or reach out to our support team.
Order Status
Track your package and view order history
Shipping & Delivery
Delivery times, costs, and international shipping
Returns & Refunds
How to return items and get a refund
Payment & Security
Secure payment methods and data protection
Frequently Asked Questions
How do I track my order?
You can track your order from your account dashboard or by visiting the Track Order page. Every order includes a tracking number sent to your email once shipped.
What is your return policy?
You may request a return within 15 days of delivery. Items must be unused, in original packaging. Contact us with your order number to initiate a return.
How long does shipping take?
Standard shipping takes 7-14 business days. Express shipping takes 3-5 business days. Times vary by product and destination.
Do you ship internationally?
Yes, we ship worldwide. International orders may be subject to customs fees or import duties imposed by your country.
Are the products authentic?
We source products from verified international suppliers. Product descriptions indicate brand and specifications. Some items may be generic or third-party compatible.
How do I contact support?
Email us at support@blueye.shop or call +1 (307) 461-4700. Our team is available Mon-Fri, 9am-6pm.